Cape Cod Vacation - Cape Cod Vacation Rentals from The Rental Company

This information is provided to ensure you understand the obligations of renting a vacation property from The Rental Company at William Raveis. It's our desire you and your guests have a safe, enjoyable, and hassle-free experience. Thank you for your business and we look forward to hopefully seeing you soon!

FINDING A VACATION HOME

To start the process, conduct a rental home search from our home page, using any one of several search methods:

The Saturday to Saturday One Week "Quick Search" lets you view all Cape Cod homes available for the week you specify within a budget range. This is an alphabetized list by town and then street number.

A more detailed search can be conducted under Comprehensive Rental Search. There are 5 steps, and, in this search, you have some options in terms of just viewing properties with specific features-----like pet-friendly, Air-Conditioning, waterfront, etc.

Once you find a home or two that suits your needs, call to speak with an Agent. Our Rental Agents work as a team, so anyone can help you. Each agent is licensed to practice real estate in Massachusetts and will explain the property details to make sure it is the right house for you. Please note you cannot reserve a property online.

Please consider the following when identifying a vacation home:

ACCOMMODATIONS: The properties we represent are private residences---decorated and furnished by individual owners---therefore each property is unique. Please ask as many questions about the specifics of a property as necessary, and view the photos that we have posted on the website.

OCCUPANCY: Occupancy (including small children, infants, and overnight visitors) is not to exceed the limit cited on your lease, and must be initialed by you. Also, you will be asked to not surpass the permitted parking at the property. Exceeding occupancy limits may result in additional charges, your damage protection coverage, and even being asked to vacate the premises

Our policy is NO SMOKING and NO PETS, unless otherwise specified in the property listing details.

HOW THE LEASE WORKS

After making your reservation, we prepare and send you two copies of a lease. Please sign and initial all designated areas and return both copies of that lease, along with your payment. We also have the capability to email this to you. If you would rather receive your lease via email, just let your Rental Agent know.

Your lease will include Vacation Rental Insurance. You will need to OPT IN on the lease if you want this product. If you OPT IN for this, please include the listed Insurance amount on your lease with your first payment. You do have the ability to OPT IN for Vacation Rental Insurance up until the date your 2nd payment is due. See below under Vacation Rental Insurance for more details on this program.

If your rental is LESS THAN one month from the date we create the lease, your entire payment is due in 10 days. Ask your Rental Agent about your method of payment as in some cases personal checks cannot be accepted. If your rental date is greater than one month away the payment policy is:

FIRST PAYMENT: This is due December 1st, 2011 for reservations made prior to December or 10 days from the date the reservation is made after December 1st, 2011. It includes:

50% of the total rental amount
$60 Reservation Fee
$55 Security Deposit Protection Fee: In the majority of our rental homes, a Security Deposit Protection (SDP) Fee will be collected with the first payment. Once you enter your rental property, this is a nonrefundable fee and is administered by CSA Travel Protection®. It is a program that works for you to financially help with any accidents during your stay. See below under Damage Protection for more details on the SDP Fee. Please note some homes will not have this fee and instead have the traditional refundable Security Deposit
Vacation Rental Insurance if you OPT IN
Please note: In some cases there may be additional fees requested by the property Landlord. Speak with a Rental Agent about this and in most cases, such additional Fees are payable directly to the property Landlord

SECOND PAYMENT: The remaining 50% of the rental amount along with a Refundable Security Deposit if you didn't pay the SDP Fee, and the Vacation Rental Insurance if you didn’t OPT IN at the point of the 1st Payment on:

May 1 if your reservation is for June or July
June 1 if your reservation is for August or September
10 days after the reservation is made if your reservation is made after May 1st

Please note, if your rental is less than one month from the date we create the lease your entire payment is due in 10 days and there is no second payment.

Personal checks, bank checks, and money orders are accepted. Credit cards are accepted in many homes. Check with a Rental Agent and the website to confirm which homes will accept Visa, Mastercard, and Discover.

We will be in touch as your stay on Cape Cod approaches. You can expect us to provide you with check-in details, linen rentals, directions, and partner information to make your vacation as enjoyable as possible. You are welcome to also check out our Vacation Activities section where we have links to some of our favorite activities and partners.

DAMAGE PROTECTION

Each reservation has some form of damage protection. Its purpose is to protect the property, and its contents from accidental damages and financial charges. There are two forms of protection:

REFUNDABLE SECURITY DEPOSIT: Security Deposit checks are cashed and deposited in a non-interest bearing escrow account as required by law. It is our policy to return Security Deposits three weeks from departure date after we have verified there were NO terms of the lease broken, missing items, damages, excessive cleaning required after check-out, and additional telephone or cable charges incurred

NONREFUNDABLE SECURITY DAMAGE PROTECTION (SDP): The Rental Company at William Raveis generally requires the purchasing of a SDP for $55, administered by CSA Travel Protection®, in lieu of paying a refundable Security Deposit when reserving a home. The SDP provides up to $3,000 to pay for losses due to theft or accidental damage to the property you are renting.

Originally called "piece of mind" protection, you can enjoy your stay and receive more damage protection at a significantly less upfront cost than the Refundable Security Deposit. The SDP is valid for the entire stay and a Certificate of Insurance/Policy with exclusions, conditions, and limitations that may apply will be sent to you with your lease.

SECURITY DEPOSIT PROTECTION COVERAGE IS NOT PROVIDED FOR LOSS DUE TO:

inclement weather or natural disaster;
intentional acts or gross negligence of the insured;
normal wear and tear of the real or personal property assigned to the Accommodation;
any damage that occurs if the Insured is in violation of the lease agreement
loss, theft or damage to any personal effect owned by the Insured or brought on the Covered Trip by the Insured;
loss, theft or damage caused by any person other than the Insured unless substantiated by a police report.

CANCELLATION POLICY

Notice of Cancellation must be in writing and reported to us. Monies received will be refunded only if the premises are rebooked by owner/broker for the same reservation period and same rental amount, less 20% of the total rental fee due to broker. NO MONIES will be refunded if the property cannot be rebooked. THERE ARE NO REFUNDS FOR CANCELLATIONS THAT ARE LESS THAN 30 DAYS prior to arrival and NO REFUNDS if there is payment outstanding. You are responsible for the entire contracted amount of the rental. For Trip Cancellation with CSA Travel Protection Insurance please contact CSA Travel Protection directly at 1-866-999-4018.

ADDITIONAL PROVISIONS

Information posted for each listing is supplied by the homeowner and as such is deemed reliable but not guaranteed; details and rates are subject to change at any time and The Rental Company at William Raveis can not be held responsible for any deviation in the listing information. There will be no refunds or adjustments for malfunctioning appliances or equipment; The Rental Company at William Raveis will make every effort to have appliances/equipment repaired as soon as possible.

CHECK-IN PROCEDURES

Check-In is between 3:00 p.m. and 5:00 p.m. If you will be arriving later than 5:00 pm please call us to make special arrangements to pick up your keys and rental information; if for any reason you are not paid in full and you arrive after hours, the keys will not be left out for you.

Please bring photo ID to check-in; refer to the instructions sent with your leases for the appropriate office for check-in.

Please note, when you arrive at your rental property we request you inspect it. If you find a problem please call us immediately. Cleaning problems must be reported within 24 hours of check-in for us to provide assistance.

CHECK-OUT REQUIREMENTS

Additional information will be provided to you at Check-In. In general we ask the following:

Please perform basic cleaning (e.g. broom swept floors and vacuumed carpets, all countertops wiped down, refrigerator emptied). If you have any questions or concerns, please ask
Please return your keys to our office, not in the home unless told otherwise
Please comply with the 10:00 AM check-out time. Please be considerate of the cleaner's schedule and the incoming tenants

Noncompliance with our Check-Out Requirements may impact your ability to make future reservations and/or impact the return of all or a portion of your refundable Security Deposit

Please note: The Rental Company at William Raveis is not responsible for lost, stolen or forgotten items. In some cases we do ask you pay for the shipping costs to return your items.

VACATION RENTAL INSURANCE

CSA Vacation Rental Insurance protects your vacation dollars from loss due to hurricane, illness, injury, or other circumstances outside of your control.

WHY VACATION RENTAL INSURANCE: Even the best-planned travel can be impacted by the unexpected. Illness...medical emergencies...severe weather...delayed flights and lost passports or luggage. Troubles can occur when you least anticipate them forcing you to cancel or interrupt your trip, lose your vacation investment, and incur unplanned expenses. And when you're away from home, things like medical emergencies and illness are even more difficult to manage.

Here are a few examples:

Your spouse becomes ill a few days before departure and you must cancel the trip
A member of your family back home passes away while you are away forcing you to cut your trip short
You lose your job before departure and must cancel your trip
You arrive by air but your bags do not

Contact CSA: If you have any questions or comments about our plans, the Customer Service staff will be happy to assist you with questions about buying a vacation insurance policy or your existing CSA policy. Customer Service: 1-866-999-4018 or visit csatravelprotection.com.

A detailed description of benefits and coverage is available and we recommend you contact CSA with specific coverage questions. What follows is a brief description of some of the travel benefits provided to you and your eligible traveling companions under this program.

Trip Cancellation/Interruption: Provides reimbursement for unused, nonrefundable payments if your trip must be canceled or interrupted. Trip interruption also provides reimbursement for additional transportation costs. Covered reasons include: mandatory hurricane evacuations; sickness, injury or death; extension of school year; armed service leave revocation; involuntary termination of employment or other specific reasons listed in the Policy/Certificate of Insurance.
Travel Delay: Provides reimbursement for reasonable expenses incurred such as accommodations, meals and local transportation if you are delayed 12 hours or more during your trip due to a covered reason.
Baggage Delay: Provides reimbursement for the emergency purchase of necessary items if baggage is delayed for more then 24 hours.
Baggage and Personal Effects: Provides coverage for loss, theft or damage to your baggage and personal effects during your covered trip.
Travel Accident: Provides coverage for loss of limb or life in the event of an accident while traveling, or within 180 days of that event.
Emergency Medical Transportation: If you become sick or injured on a trip, benefits are provided such as: arrange transportation to the nearest suitable medical facility; help you return home, if medically necessary; provide round-trip economy air fare for a companion to visit you in you are hospitalized for more than 7 days.
Medical or Dental Expense: Provides coverage for necessary medical, surgical and emergency dental care costs if you become sick or accidentally injured whole on your covered trip.
Rental Car Damage: Provides primary coverage if your rental car is damaged due to collision, fire, flood, theft, vandalism, wind storm or hail.
24-hour Emergency Assistance Services: Customer Service Associates are always available to assist with Nurse Hotline Services, Medial and Legal Referral, Replacement of Medication and Eyeglasses, Emergency Message Relay, and Pet Return.
Concierge Services: Provides assistance with arranging golf tee times, sporting, amusement part and entertainment ticketing, fine dining reservations and specific events.
Roadside Assistance: Provides Towing Service, Battery Jump, Locksmith Services, Flat-tire Change, Fuel Delivery, and Vehicle Return.

10-Day Satisfaction Guarantee: CSA Travel Protection proudly stands behind its products and services. That's why we offer a 10-day free look on all our travel insurance plans. You'll have the ability to cancel your coverage and receive a full refund if you aren't completely satisfied as long as you haven't left for your trip.

About CSA: CSA is owned by Europ Assistance (EA), a worldwide emergency assistance services company. Europ Assistance began helping travelers with emergencies in 1963 and has expanded in capabilities and services ever since. Professionally organized, thoroughly equipped with countless resources, Europ Assistance is dedicated to helping people in both exceptional and everyday situations, anytime, anywhere.